At Aikyam Wellness, we respect your privacy and are committed to protecting personal information entrusted to us.

This Privacy Policy explains what information we may collect through this Website, why we collect it, how we use it and the choices available to you.

1. Information We May Collect

Depending on how you interact with the Website, we may collect information such as:

• Name
• Email address
• Telephone or mobile number
• Information included in an enquiry or appointment request
• Information you voluntarily provide through contact forms
• Information contained in communications you send to us

We may also automatically receive limited technical information when you visit the Website, such as:

• IP address
• Browser and device information
• Operating system
• Approximate location derived from technical information
• Pages visited
• Date and time of access
• Referring website
• Basic website usage information

2. Sensitive or Personal Information

Because this is a counselling and wellbeing practice, you may voluntarily share personal information relating to your emotional wellbeing, relationships, personal circumstances or other sensitive matters.

Information shared as part of an actual counselling engagement may be handled separately and confidentially in accordance with applicable professional and legal requirements.

3. How We Use Your Information

We may use information you provide to:

• Respond to enquiries;
• Contact you regarding an appointment or requested service;
• Provide or coordinate services you have requested;
• Communicate with you about your enquiry;
• Maintain appropriate business and administrative records;
• Improve the Website and our services;
• Protect the security and integrity of the Website;
• Comply with applicable legal obligations.

4. Consent

Where processing of your personal data is based on consent, you may withdraw that consent, subject to applicable law and any consequences that may necessarily follow from such withdrawal.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary, including with:

• Service providers who help operate the Website or provide technical services;
• Professional advisers where appropriate;
• Government authorities, courts or law-enforcement agencies where required by law;
• Other persons where you have specifically authorised such disclosure.

6. Confidentiality

We recognise that people seeking counselling may share highly personal information.

Information shared in the course of counselling is treated as confidential, subject to applicable law and circumstances in which disclosure may be necessary or legally required, including situations involving serious risk of harm or a legal obligation to disclose information.

The confidentiality applicable to a counselling relationship is distinct from information submitted through a general website enquiry form.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing services, maintaining appropriate records, resolving disputes, protecting our legitimate interests, or complying with legal obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable retention requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Obtain information about the processing of your personal data;
• Request correction of inaccurate information;
• Request deletion of personal data where applicable;
• Withdraw consent where consent is the basis of processing;
• Raise a grievance regarding the processing of your personal data.

To exercise an applicable right, please contact us using the details below.

10. Children's Privacy

This Website is not intended to knowingly collect personal information from children without appropriate involvement or consent of a parent or lawful guardian where required by applicable law.

Where services are provided to a minor, appropriate consent and safeguards will be followed in accordance with applicable law and professional practice.

11. Third-Party Services

The Website may use third-party services such as website hosting, analytics, embedded content, appointment services, maps or communication services.

Those services may process certain information in accordance with their own privacy policies.

12. Changes to this Policy

We may update this Privacy Policy periodically. Any revised version will be published on this page with a new effective date.

13. Contact and Grievances

Aikyam Wellness
#33, Bylane 9, R G Baruah Road
Guwahati, Assam. PIN: 781024
Email: contact@aikyamwellness.in
Phone: +91 98640 77380

Privacy / Grievance Contact: Pallavi Barthakur